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Customer Service
- Shipping & Delivery
- Privacy & Security
- Returns & Replacements
- Ordering
- Viewing Orders
- Updating Account Information
- Shipping & Delivery
- Standard orders are shipped via UPS Ground. Please provide a complete street address, as UPS/FedEx will not deliver to a post office box. Your order will be processed within 48 hours and you should receive it within ten business days. We will inform you immediately if an item is out of stock and when it will be available. Orders must be received 12:00 noon CST (Monday-Friday) for same day processing. For express delivery, orders must be received by 12:00 noon CST (Monday-Friday). Standard shipping charges will apply. 3 Business Days: $12.00 additional, 2 Business Days: $20:00 additional, Next Day Air: $30.00 additional.
- Privacy & Security
- Alpha Omicron Pi & the Emporium are committed to protecting your privacy and ensuring you have a positive experience on our website. This policy outlines our personal information handling practices for data received from you on the Emporium website. If you give us personal information, we will treat it according to this policy. We encourage you to read this privacy policy to ensure you understand our privacy practices.
- Information Collected by Alpha Omicron Pi's Emporium Website
- When AOII's Emporium collects any personal information on our website, we will express our need for the personal data at the point of collection. We collect personal information only if you voluntarily provide it.
- Personal information is any information that can be used to identify you as an individual such as your name, email address, mailing address, buying needs, or other information required to provide a service you have requested.
- AOII & AOII Emporium do not collect any information stored on your computer except for the informtaion related to the browsing of AOII websites.
- Uses of Your Personal Information
- Some of the ways we may use personal information collected from you on our websites include:
- *Understanding more about you so we can personalize newsletters and websites to your preferences. For example, allowing you the opportunity to request specific information on products and services that may be of interest to you.
- *Providing you personalized views of website content areas.
- *Enabling you to forward information to another individual such as a friend or co-worker (AOII Emporium does not store the personal information of the third party).
- *Sending you questionnaires or surveys in order for us to provide better products and services to our customers and end users.
- *Communicating with you about contests, sweepstakes or other marketing promotional activities.
- *Communicating with you regarding feedback or support questions you may have.
- *Responding to any recruitment inquiries.
- Sharing your personal information
- We do not sell or rent our customer’s information to third parties.
- We may share your personal information with Alpha Omicron Pi's marketing department for the purpose of providing current or future products or services to you.
- *Providing you personalized views of website content areas.
- Returns & Replacements
- The Emporium guarantees quality merchandise! We will gladly accept returns and exchanges of original condition (unworn and unwashed) merchandise within 30 days of the original purchase date. Please send your merchandise back to us along with the completed return/exchange form and the invoice/packing slip. For exchanges, please include $8.00 for return shipping and handling. The return/exchange address is: AOII Emporium Attn: Return and Exchanges 5390 Virginia Way Brentwood, TN 37027
- Ordering
- We accept Visa, American Express, Mastercard and Discover. Orders will be processed during operating hours which are Monday-Friday 8:00am-4:00pm CST
- Viewing Orders
- To view orders you must log in to your account. After order is complete, an email notification with order number and details will be sent.
- Updating Account Information
- Keeping your account updated is very important. Always double check your shipping address before ordering to insure the Emporium ships the items to the correct destination. If you would like to change your password, log in and choose "my account" then click on "change password" under "contact information."
